Jennifer R. Stutzriem, CFE, MSP, founder of Roberts Consulting Services (RCS) & FranchiseOperations.com, has over 20 years of progressive experience working hand-in-hand with franchise organizations, start-up companies, and clients going through restructuring or organizational change to design operations, organizational development and training programs to promote successful business operations. She works with senior leadership, front line managers, and key staff to develop programs to meet the growing needs of each business unit. Jennifer has also been a Career Coach with Right Management for over 13 years.
Jennifer holds a Master’s Degree in Psychology, with honors, from University of Phoenix. Her undergraduate work was done at Indiana University, where she received a double major, Bachelor of Arts, in International Communications and Psychology. Jennifer is a graduate of the Franchise Fast Track MBA Program, offered by the International Institute for Franchise Education and Nova Southeastern University, H. Wayne Huizenga School of Business and Entrepreneurship. She also holds her certification in Alternative Dispute Resolution/Mediation from UCLA. Jennifer has served as an active member of the Alternative Dispute Resolution Mediation Panel for the Los Angeles County Superior Court. She firmly believes that mediation is the best way to prevent unwanted litigation.
Jennifer is also proud to carry her CFE (Certified Franchise Executive) designation with the International Franchise Association (IFA). She is actively involved with IFA committees and participates in Franchise Awareness Day on Capitol Hill. Jennifer teaches franchise courses for the IFA and IIFE (International Institute of Franchise Education) in conjunction with Nova Southeastern University in the areas of franchise operations, training, and support programs (www.sbe.nova.edu/franchise). She continues to attend seminars and training on a regular basis in the areas of franchise development, leadership and strategic planning. Jennifer holds numerous other certifications in organizational development, personality assessments and training.
Jennifer has been a distinguished participant as both a workshop leader and consultant for the FLA (Franchise License Asia) and the Franchise & License Asia Conference and Expo in Singapore (www.FranchiseLicenseAsia.com). She has also been a featured instructor for the Mini MBA Program for the IIFE and the Philippine Franchise Association www.philippinefranchiseassociation.com. She is an adjunct professor with Southwestern Assemblies of God University and teaches courses in psychology.
Prior to founding RCS/FranchiseOperations.com, Jennifer served in several key roles with New Horizons Computer Learning Centers, the world’s largest training integrator, with over 280 locations worldwide. She continues to create and deliver business skills training program for New Horizons’ clients in critical areas such as: leadership, coaching, communications, organizational change, team building, and managing conflict.
Jennifer is happily married to Bill Stutzriem and they have a beautiful daughter, Carley, whom they adopted at birth. They speak openly about adoption and have started a local adoption support group in the Greater Austin area and are in the process of starting one at Celebration Church. They are active volunteers in their church, community, and with several nonprofits with a focus on supporting children, women, and creating healthy families.
Office: +1 (512) 524-1900 (USA)
Mobile: +1 (949) 400-6846 (USA)